Visitor Rights at Public Events: What You Should Know Before Attending Riyadh Season

The Kingdom of Saudi Arabia hosts a large number of public events throughout its entertainment and cultural seasons, most notably Riyadh Season, which is considered one of the leading attractions for visitors from inside and outside the Kingdom. With the growing turnout at these events, it is essential for visitors to be fully aware of their legal rights to ensure a safe and fair experience governed by the applicable laws and regulations.

First: The Right to Refund or Exchange Tickets
The right to refund or exchange tickets is among the most important rights visitors should know. Some events allow ticket refunds or exchanges under specific conditions—such as event cancellation or schedule changes due to circumstances beyond control. Therefore, visitors are advised to carefully read the terms and conditions provided when purchasing tickets through official platforms.

Second: The Right to Safety and Security
Event organizers are obligated to provide a safe environment for visitors by applying safety standards and preventive measures, ensuring the availability of emergency exits, security systems, and medical teams ready to respond to any incident. Visitors have the right to report any safety violations or non-compliance to the relevant authorities.

Third: Data Protection and Privacy
With the adoption of e-tickets and digital transactions, maintaining the privacy of visitors’ data has become a top priority. Organizers are required not to share or use a visitor’s personal information for marketing purposes without consent, in accordance with the Kingdom’s data protection regulations.

Fourth: Rights of People with Disabilities and the Elderly
Public events across the Kingdom are equipped with facilities designed to ensure accessibility and comfort for people with disabilities and the elderly, including dedicated pathways, comfortable seating, and suitable restrooms.

Fifth: The Right to File a Complaint or Objection
If a visitor faces any violation or negligence from the organizer, they have the right to file a complaint through the official platforms of the Ministry of Culture, the Ministry of Tourism, or via the “Commercial Report” application to ensure that the issue is addressed in accordance with legal procedures.

In Conclusion
Being aware of one’s legal rights is a fundamental step toward enjoying a safe and well-organized experience during Riyadh Season and other public events across the Kingdom. This awareness helps strengthen trust between visitors and organizers, making the cultural and entertainment experience in Saudi Arabia a model to be emulated in the region.